
Appendix B: Troubleshooting 177
Solution:
The engraver is probably connected to the wrong serial port. Close all jobs,
go to the System Menu and then to Devices. Click on the machine type that
you have under the Avail Drivers. You will see a screen like the one below.
Change the Serial port number to a different port. Generally, the
engraver will be hooked up to either port 1 or 2. Once you change
the serial port number, click on Okay. You will now need to exit
Vision and go back into the program for the changes to take effect.
Problem 3:
The status line at the bottom left corner of the screen says Busy or Offline.
Solution:
1. Is the controller turned on?
2. Unplug the white cable that goes into the back of the Vision Serial
Controller and plug it back in. Make sure that the screws are tightened
securely.
3. There is a possible problem with the serial port in the computer. Shut the
system down and swap the mouse plug with the plug that goes to the
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